Terms and Conditions

Terms and Conditions Buy and sell

SUMMARY OF THE CONTRACT FOR PURCHASE AND SALE OF PRODUCTS VIA THE INTERNET (according to Decree No. 10,271/2020)

This contract sets out the rules applied to the purchase and sale of products on the website (https://crowncaffe.com/).
Shipping: The deadline indicated at the end of the purchase begins on the first business day after receiving the email approving the payment made by the Customer and is always counted in business days.

Right to repentance: The Customer may regret the purchase within 7 (seven) calendar days from receipt of the product. The return of perishable products that are not in the original sealed packaging and without signs of opening will not be accepted.

Replacement: In the event of a defect or defect in the product, The Customer may request an exchange or return within 30 (thirty) days for non-durable products and 90 (ninety) days for durable products, in accordance with the Consumer Protection Code. The exchange will only be carried out if the product is in its original packaging, without signs of misuse, accompanied by an invoice, manual and all its accessories.

Full content: This summary does not replace the Terms of Agreement for the Purchase and Sale of Products Over the Internet. For more information, the full contract is available below.

TERMS OF AGREEMENT FOR THE PURCHASE AND SALE OF PRODUCTS ON THE INTERNET

ROYAL EXPORT COMÉRCIO, LOGÍSTICA E TECNOLOGIA LTDA, owner of the Crown Caffè® , legal entity under private law, registered with the CNPJ under no. 37.473.583/0001-88, with headquarters in Curitiba, Paraná, at Alameda Dom Pedro II, no. 155, Batel neighborhood, CEP 80.420-060, hereinafter referred to as simply Crown Caffè, and, on the other hand, the Customer of Crown Caffè, qualified at the time of purchasing Crown Caffè products, hereinafter referred to simply as Customer.

WHEREAS Crown Caffè sells products online;

CONSIDERING the Customer's interest in purchasing the products offered by Crown Caffè on its internet sales channels (“Products”);

The purpose of this contract is to establish the general conditions for the use and purchase of products by the Customer through the website (https://crowncaffe.com/).

By registering at Crown Caffè, entering the requested data and electronically accepting these Terms and Conditions, the Customer adheres and agrees to the Privacy Policy, available at (https://crowncaffe.com/privacy-policy/).

1. CONFIDENTIALITY

1.1. It is Crown Caffè's responsibility to preserve the confidentiality of all data and information provided by the Customer during the purchase process. Site security is regularly audited to ensure protection against hacking.

1.2. The Customer undertakes not to disclose their website access passwords to third parties and to take reasonable measures to keep their information secure. If you suspect that your password has been compromised, you must immediately notify Crown Caffè.

1.3. The products offered for sale on the “website” are available for purchase only by people who have the legal capacity to purchase them, in accordance with applicable law.

1.4. When completing the registration, the Customer declares that the information that identifies him/her is true, accurate and complete, as well as declaring that he/she is aware that any falsehoods may subject him/her to criminal and civil responsibilities, in accordance with Brazilian legislation.

1.5. The Customer expressly authorizes their information and personal data to be shared by Crown Caffè in the following cases:

1.5.1 With other companies belonging to the economic group, suppliers and authorities, as necessary for the purchasing process, compliance with current legislation and fraud prevention;

1.5.2 With commercial partners, with whom Crown Caffè maintains a collaborative or partnership relationship.

1.6. Crown Caffè reserves the right, at any time and at its discretion, to adopt procedures that allow the identification and qualification of the Customer to be verified and validated, in order to mitigate the risk of fraud and guarantee the security of the services provided.

1.7. Crown Caffè may, depending on the situation, without prejudice to other applicable measures, suspend or cancel the processing of orders and registrations, when any of the following hypotheses occur, without prejudice to others:

2. CUSTOMER SERVICE (SAC)

2.1. The Customer uses this service to resolve their doubts, resolve any requests or complaints regarding their order or any content available on the Websites. The SAC can be activated via message to the email address: sac@crowncaffe.com, exclusively.

3. DELIVERY POLICY

3.1. The delivery time informed at the time of completion of the purchase begins on the first business day after receiving the payment approval email. The delivery time is always calculated in working days.

3.2. Deliveries are made from Monday to Friday, from 8am to 8pm. Exceptionally, some deliveries may occur on Saturdays.

3.3. Up to three delivery attempts will be made to the address provided by the Customer. If all attempts fail, the order will be returned to the Crown Caffè Distribution Center.

3.4. The Customer can monitor the status of their order by accessing the “My Orders” option on the website, using a login and password.

3.5. Receipt may be made by doormen, secretaries, family members or anyone responsible for receiving goods at the registered address, by signing the delivery receipt and presenting an identification document.

3.6. If any of these people are not authorized to receive the order, the Customer must make sure that he or she or a trusted person will be at the location at the time of delivery, otherwise the delivery person will leave it with the person who is willing to receive it and is at the address. indicated on the invoice.

4. RIGHT TO REPENT

4.1. The Customer may regret the purchase within 7 (seven) calendar days, counting from receipt of the product. To exercise the right of withdrawal, the product must be in its original packaging, without signs of use, and accompanied by the invoice, manual and all its accessories. The exchange of perishable products can only be carried out if the packaging has not been opened and the product is in perfect condition.

4.2. The Customer must request the return through the Customer Service (SAC) via message to the email address: sac@crowncaffe.com, exclusively. Expenses arising from collecting or posting the Product will be borne by Crown Caffè or the Partner.

4.3. Upon arrival of the Product at the Distribution Center, x Crown Caffè will check whether the aforementioned conditions have been met. If so, it will provide a refund of the full purchase price.

4.4. When purchasing with a credit card, the card administrator will be notified and the refund will occur on the next or subsequent invoice, all at once, regardless of the number of installments used in the purchase. The reimbursement period and, also, the collection of the remaining installments after the full refund of the value of the Product on the Customer's credit card carried out by Crown Caffè, is the exclusive responsibility of the card administrator. In the event of future installments being charged by the card administrator, the Customer will not be burdened, since Crown Caffè, as mentioned above, refunds the full value of the Product in a single payment, with the credit corresponding to the refund being granted in full by the card administrator on the billing invoice subsequent to the month of cancellation.

4.5. For purchases paid by bank deposit (PIX), the refund will be made by bank deposit (PIX), within 10 (ten) business days, only to the buyer's current account, which must be individual. The current account holder's CPF must be the same as that stated in the order (Customer's CPF).

4.6. When purchasing with a voucher, it is possible to receive a coupon for the same value as the purchase. If the voucher is canceled, the refund will be made using the same payment method chosen during the purchase process.

4.7. Crown Caffè is exempt from the obligation to cancel any purchase of a product that does not meet the requirements listed in this provision.

5. EXCHANGES AND RETURNS

5.1. All incidents involving exchange or return will be handled as provided for in the Consumer Protection Code. In case of return of Products that have limited and seasonal stock, Crown Caffè will refund the amount paid to the Customer.

5.2. In the event of a product defect or defect, the Customer may request an exchange or return within 30 (thirty) days for non-durable products and 90 (ninety) days for durable products, in accordance with the Consumer Protection Code.

- Perishable products, such as coffee beans, ground coffee and other foods, can only be returned if they are in their original packaging, sealed and with no signs of opening.
- The return of perishable products will only be accepted if the product has not been used, and the packaging is intact and in perfect condition.

5.3. Non-Perishable Products

- Non-perishable products, such as coffee makers, coffee grinders and other accessories, must be returned to Crown Caffè in their original packaging, without signs of use, and accompanied by the invoice, manual and all accessories.
- These products must be intact and in perfect condition, with no signs of use or damage.

5.4. Return Request Procedure

- Exchange or return must be requested through Customer Service (SAC) via message to the email address: sac@crowncaffe.com, exclusively. Contact Crown Caffè Customer Service (SAC): You must inform the order number and the reason for the return.
- Wait for the postage code: Crown Caffè will send you a postage code, which you must use to send the product back by post.

5.5. Conditions for Refund

- Upon receipt of the product at our Distribution Center, Crown Caffè will carry out an analysis to verify whether the reported conditions comply with the terms of the legal or contractual guarantee. The deadline for responding to the consumer will comply with the provisions of article 18 of the Consumer Protection Code.

5.6. Refund on Credit Card Purchases

- The credit card administrator will be notified, and the refund will occur on the next or subsequent invoice, all at once, regardless of the number of installments used in the purchase. - The reimbursement period and the collection of remaining installments after the full refund of the value of the product on the Customer's credit card carried out by Crown Caffè are the exclusive responsibility of the card administrator.
- In the event of future installments being charged by the card administrator, the Customer will not be burdened, as Crown Caffè refunds the full value of the product in a single payment, with the credit relating to the refund being granted in full by the card administrator in the billing invoice subsequent to the month of cancellation.

5.7. Refund on Purchases Paid with Bank Deposit (PIX): The refund will be made via bank deposit (PIX), within 10 (ten) business days, exclusively to the buyer's current account, which must be individual . The current account holder's CPF must be the same as that stated in the order (Customer's CPF).

5.8. When purchasing with a voucher, it is possible to receive a voucher for the same value as the purchase. If the voucher is canceled, the refund will be made using the same payment method chosen during the purchase process.

5.9. Conditions for Cancellation Crown Caffè is exempt from the obligation to cancel any purchase of a product that does not meet the requirements listed in this provision.

6. PRODUCT IN DISAGREEMENT WITH ORDER

6.1. If the Customer receives a product that does not comply with the order placed, he or she must refuse delivery, make a small note on the back of the invoice or proof of delivery explaining the refusal, and immediately contact Customer Service (SAC ) via message to the email address: sac@crowncaffe.com.

6.2. After refusal, the item will be returned to the Crown Caffè Distribution Center, once the exchange process has been completed, the correct product will be sent to the Customer, in accordance with the deadline for delivery in the region.

6.3. If the Customer identifies the error after receipt, they must not open the original seal on the product packaging and must immediately contact Customer Service (SAC) via message at the email address: sac@crowncaffe.com, informing the data on the product box label. The deadline for collecting the product will be informed via email, chat or telephone.

6.4. After returning the item and completing the exchange process, Crown Caffè will send the correct product, according to the delivery time in the region.

6.5. If the product is unavailable in Crown Caffè's stock, the Customer, if desired, may replace it with another or request cancellation of the purchase. If the product chosen for exchange is of a higher value, the difference will be charged in a single installment exclusively via credit card. In case of cancellation, the refund will occur as per items 5.6, 5.7 and 5.8, above.

7. PRICES AND PAYMENT METHODS

7.1. Prices and Additional Costs

All product prices and additional costs, such as shipping, interest and installment costs, will be informed to the Customer before placing the order. The total purchase amount will be clearly displayed at checkout.

7.2. Accepted Payment Methods

Credit card : We accept the main credit card brands, including Visa, MasterCard, American Express and Elo. The installment limit will be in accordance with the policies of the card brand used for the Customer's purchase.
Account Deposit (PIX) : Instant payment via Pix, providing faster order confirmation.

7.3. Approval Procedures

Credit card: The request will be subject to approval by the card administrator. The information contained in the registration is subject to confirmation, which may be requested by Crown Caffè by email or telephone.
Account Deposit (PIX) : Instant payment via Pix, providing faster order confirmation.

7.4. Special conditions

In cases of promotions and special offers, payment and installment conditions may vary, and are informed to the Customer during the purchase process.

7.5. Payment Refused

In case of refusal of payment by the credit card company, the Customer will be notified to provide another form of payment. The order will only be processed after payment confirmation.

7.6 Payment Security

All transactions are carried out in a secure environment, with data encryption to ensure the protection of Customer information.

8. CUSTOMER OPINIONS, REVIEWS AND QUESTIONS

8.1. The Customer can post opinions, reviews and questions about the products on the website. When submitting any content, the Customer guarantees that they are the exclusive author and owner of the rights to the posted content and that it does not violate the rights of third parties or current laws.

8.2. Crown Caffè reserves the right not to publish or delete any content that it considers contrary to the law, constitutional, moral and ethical principles, or the terms and conditions established here.

9. ACT OF GOD AND FORCE MAJEURE

9.1. Neither party will be responsible for any failure or delay in fulfilling obligations arising from acts of God or force majeure.

10. FORUM

10.1. The Customer's home court is elected to resolve any disputes regarding this contract.

11. Final dispositions

11.1. This contract may be changed at any time by Crown Caffè, without prior notification to the Customer. Changes will take effect immediately upon publication on the website.