Privacy Policy

This document represents the commitment of Crown Caffè, a brand of Royal Export Comércio, Logística e Tecnologia Ltda. With the protection of personal data involved in all its activities. When the data subject accepts this Privacy Policy, he/she freely and expressly agrees with the terms stipulated here.

Summary table

Treatment agent

Royal Export Comércio, Logística e Tecnologia Ltda (Crown Caffè) with headquarters in the municipality of Curitiba, in the State of Paraná, Alameda Cabral 155, 80410-064, registered with the CNPJ under nº 37.473.583/0001-88.

Qualification of the processing agent

Predominantly controlling.

Purpose as controller

Marketing of products.

Sharing

Any sharing may occur when strictly necessary for the intended purpose (e.g. sharing with stores that sell their products through CROWN CAFFÈ platforms; sharing to fulfill an obligation defined by law).

Data subject rights

Confirmation of the existence of treatment, revocation of consent, access, correction, blocking or deletion, information about shared use, among others.* Some rights require regulation by the competent Public Authority (ANPD).

Data security measures

Implementation of technical and organizational Information Security measures, such as system security, access restrictions and internal policies.

Personal data that may be collected

Full name, CPF, gender, telephone number, cell phone, date of birth, email, full address, navigation cookies, location, purchase history, among others.

summary

1. About this Privacy Policy
2. Glossary
3. What personal data we collect and how we collect it
4. Why we use your data
5. Legal bases for processing personal data
6. Who we share your data with
7. Cookies
8. Data storage
9. Data security
10. Your rights as a data subject
11. Updates to this Policy

1. About this Privacy Policy

Crown Caffè values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, store, use and share your information when you use our online services, including our website and app.

2. Personal data

Personal data : Any information that can identify you, such as name, email address, telephone number and payment details.
Sensitive Personal Data : Data on racial or ethnic origin, religious beliefs, political opinions, health, etc. Crown Caffè does not collect this type of data.
Holder : You, the person to whom the personal data refers.
Controller : Crown Caffè, responsible for decisions regarding the processing of your data.
Operator : Company that processes data on behalf of Crown Caffè, following our instructions.
Treatment : Any operation carried out with your data, such as collection, storage and use.
Consent : Your clear and specific authorization for the processing of your data.
LGPD: General Personal Data Protection Law, Brazilian law that regulates data processing.

3. What data we collect and how

Register : Name, email, telephone, delivery address, payment details (if applicable).
Shopping : Order history, viewed products, payment information.
Navigation : Data about how you use our website, such as pages visited and length of stay.
Cookies : Small files that store information about your browsing, to personalize your experience.

4. Why we use your data

Process orders : To deliver your coffees and process payments.
Improve your experience : To personalize offers and product recommendations.
Communication : To send emails about your orders, promotions and news.
Analytics : To understand how our customers use our website and improve our services.

5. Legal bases for processing

Contract execution : To process your orders and deliver your coffees.
Consent : To send marketing communications and personalize your experience
Legitimate interest : To perform analyzes and improve our services.

6. Who we share your data with

We share your data with :

Delivery partners : To process your orders and deliver your coffees.
Service Providers : Companies that help us in areas such as technology, marketing and payments.
Authorities : When required by law or to protect our rights.

7. Cookies

We use cookies to improve your experience on our website. You can set your browser to block cookies, but this may affect some functionality.

8. Data storage

We store your data for as long as necessary to fulfill the purposes described in this policy and as required by law.

9. Data Security

We implement security measures to protect your data, but no system is 100% secure.

10. Your rights

You have the right to :

Access and correct your data.
Request the deletion of your data.
Object to the processing of your data.
Revoke your consent..

11. Updates to this Policy

We may update this policy from time to time. Changes will be communicated on our website.

Contato

If you have questions about this policy, please contact us by email sac@crowncaffe.com